Why Every Club Should Be Offering Refund Protection
Peace of mind for families. Protection for your bottom line.
Let’s face it: every season brings surprises. Injuries. Job changes. Moves. Illness.
Families sign up with the best of intentions, but life doesn’t always cooperate. So what happens when someone asks for a refund? Most youth sports organizations are left stuck, either losing revenue or risking the relationship.
Now, there’s a better way.
Thanks to Demosphere’s partnership with Vertical Insure, clubs can now offer refund protection at checkout—giving families a safety net and protecting your bottom line, automatically.
What Is Refund Protection?
Refund Protection is an optional add-on families can select during the Demosphere registration process. For a small additional fee, families can get reimbursed if an unexpected, covered reason prevents their child from participating.
It’s handled entirely by Vertical Insure:
- No forms or claim processing for your team
- No changes to your internal policies
- No additional tech setup or training
It’s built right into your cart-based registration flow.
Why It Matters for Families
From a parent’s perspective, this option can make all the difference.
It adds confidence at checkout, especially for families juggling multiple programs or trying something new. They don’t have to worry about “What if my kid gets injured?” or “What if we suddenly can’t participate?”
And that confidence leads to:
- ✅ More completed registrations
- ✅ Earlier sign-ups
- ✅ Less friction and fewer refund requests
Why It Matters for Your Organization
Clubs that offer Refund Protection keep more of their revenue without the awkward refund conversations.
Here’s what it protects you from:
- Loss of funds due to cancellations
- Disputes over refund policies
- Manual admin time spent processing exceptions
According to Vertical Insure, clubs see a 60% reduction in refund-related admin time after implementing refund protection.
How It Works in Demosphere
If your organization uses Demosphere’s cart-based registration, you’re already set up. The option appears automatically at checkout. Families can opt in or out—no pressure, no obligation.
You don’t have to configure anything or track who selected it. Claims go directly to Vertical Insure. All you have to do is… nothing.
Add Value Without Adding Work
This is exactly the kind of tool youth sports admins need more of:
- ✔️ No extra work
- ✔️ Meaningful protection
- ✔️ A better experience for families
It’s a simple way to strengthen your registration process, reduce stress, and support the people who make your club what it is.
👉 Learn more here or reach out to our team to make sure Refund Protection is enabled for your programs.
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