Adjusting Fees For Amended Volunteer Registration
If a registrant chose to opt-out of volunteering for a specific season with an opt-out fee applied, the Household would subsequently be charged for their decision.
However, if that registrant then decides that they would like to volunteer, the Club Administrator would be responsible for removing the opt-out fee from their Household in the following steps:
Register to Volunteer
The registrant looking to volunteer would first need to log into the system and Register a Volunteer for the desired season.
The Club Administrator would then proceed by removing the original opt-out fee from the account.
After locating the desired Household within the Household Management section, the Administrator is able to navigate to the Order History tab and locate the order with the opt-out fee charged.
Simply click on Manage Unpaid Payments and adjust the opt-out fee to zero.
If the order (opt-out fee included) had already been paid, the Club Administrator would then need to generate a refund for the fee amount.
For further assistance managing unpaid payments and volunteer fees contact Demosphere Support at support @ demosphere.staging.wpengine.com.