Review Chargebacks And Other New Registration Features

Chargebacks can be incredibly frustrating for youth sports organizations and their administrators.

A chargeback is a reversal of a credit card payment initiated by a cardholder. In many instances, a cardholder will review their billing statement, see something they believe to be a fraudulent transaction (for example, a customer didn’t recognize the name of the merchant on their billing statement) and contact their credit card company.

The cardholder is refunded their money if the chargeback is found to be valid. However, a merchant (like a youth sports organization) can dispute a chargeback. If the chargeback is found to be invalid, then the cardholder is responsible for payment.

Chargeback Report

Demosphere’s RosterPro® Registration System has new tools to assist with these situations:

  • Administrators can now view chargeback transactions on customer orders. The remaining balance is increased by the amount of the chargeback.
  • Administrators can run a report containing information about chargebacks. The report lists the Chargeback Date, Order Date, Household Name, the Chargeback Amount and the chargeback Reason Code.
  • Household Administrators can view chargebacks that have been posted against their orders.

Chargeback Schedule

These new features help manage chargeback situations and get proper payment when necessary.

Have a question? Contact Demosphere’s Support Team at support @ demosphere.staging.wpengine.com.

New Feature, RosterPro, Support


Kris Baker

Kris Baker is the President of Demosphere and has been serving the Youth Sports Community since 2006.