Demosphere is committed to your success with your Demosphere-powered system.
The Demosphere Support Team completed the HDI Customer Service Representative (HDI-CSR) course in 2016. Each member of the team earned their certification, verifying a knowledge in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments.
There are several ways to contact a member of our Support Team so that we can help you resolve any issue you might have as quickly and efficiently as possible. Please use one of the following methods:
Option 1: Demosphere Knowledge Base
Administrators can search our Knowledge Base for solutions to Frequently Asked Questions. Categorized answers are easily accessible for quick answers. The Knowledge Base is available from the Support Center link on your admin homepage.
Option 2: Submit A Request Online
Administrators may submit request for support online. Outside of our Knowledge Base, this is quickest and most efficient option. This is also available from the Support Center link once logged in.
Option 3 : Web Chat
Administrators may chat live with the Demosphere Support Team directly through the Support Center link on their web site from Monday through Friday from 9:00am to 6:00pm ET.
Option 4 : Telephone Support
Administrators may call us at 800-949-9440.
Our Support Hours are Monday through Friday from 9:00am to 6:00pm ET.
If Emergency Support outside of these hours is needed, please follow the prompts for support when calling 800-949-9440. You will be able to leave a voicemail for our Support Team. Please remember to speak slowly and clearly and try to be as detailed as possible.