(800) 949-9440

Customer Support

Demosphere is committed to your success with your Demosphere-powered system.

The Demosphere Support Team completed the HDI Customer Service Representative (HDI-CSR) course in 2016. The Team earned their certification, verifying a knowledge in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments.


Support Center

Demosphere’s online Support Center houses several resources to assist you with using Demosphere’s ClubSite® suite of services:

  • New and Annoucements
  • Support-related Blog Posts
  • Support Twitter Feed with Important System Updates
  • Knowledge Base Answers to FAQs
  • Pre-Recorded Training Videos for each Demosphere Product
  • Demosphere’s Training and Webinar Calendar
  • Contact Us Info, Submit an Online Case

Access the Demosphere Support Center at http://supportcenter.demosphere.com/.


Contact Us

There are several ways to contact a member of our Support Team so that we can help you resolve any issue you might have as quickly and efficiently as possible. Please use one of the following methods:

  • Demosphere Knowledge Base
    • Search the Knowledge Base on the Support Center for solutions to Frequently Asked Questions
  • WebChat
    • Chat with us by starting a chat below on any page if this site!
    • We also have Support Chat embedded directly into the product dashboard and Support Center
    • Chat hours currently are 9AM – 6PM ET
  • Online Case Creation
    • Submit a question or case to us using the online Submit a Case option found on the Support Center under Contact Us
  • Email
    • Send an email anytime to support@demosphere.com – all emails to this address will automatically create a case that will be tracked via our internal Salesforce CRM
  • Give us a Call!
    • If you prefer to chat with us via phone, we can be reached at:
    • 703-536-1600, Option 2
    • 800-949-9440, Option 2
    • ​Phone hours currently are 9AM to 6PM ET
  • Come by and see us!
    • We always welcome visitors – feel free to arrange an in-person meeting!
    • 306 N. Washington Street, Falls Church, VA 22046

If Emergency Support outside of regular office hours is needed, please follow the prompts for support when calling 800-949-9440. You will be able to leave a voicemail for our Support Team. Please remember to speak slowly and clearly and try to be as detailed as possible.


Billing Support

Email: billing@demosphere.com
Phone: (800) 949-9440, option 3

Return Policy: Please direct all billing inquires to billing@demosphere.com or 800-949-9440, option 3.