Jim Jorgensen - Technical Support Specialist
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Education:
Southern Methodist University
- Masters of Fine Arts - Theatre
University of Nebraska
- BS - Secondary Education
- Major: History & Theatre
Job Responsibilities: As a Technical Support Specialist, Jim is responsible for providing front-line support to Demosphere's customers for all software support issues related to Demosphere's products and services. Jim and the rest of the Support Team provide support to customers via case management, email, web chat and phone. His other job responsibilities include relaying product feature enhancement requests to Product Managers, QA testing of new product features and versions, as well as creating support documentation and training videos for Demosphere's customers.
Sports Experience: Tons. Jim played basketball, baseball and football throughout school and lettered in basketball and baseball. He was offered a scholarship to play basketball and turned it down to pursue a life in the theatre.
Greatest Demosphere Moment: The first day on the job and when he learns new features within the system.
Favorite Quote: "Two bucks is two bucks - don't sneer." - Dodge in Sam Shepard's Buried Child
Other Information: Jim got involved with computers back when desktop publishing and home computers started - 1984. He wanted to find a creative way to work and earn a partial living while continuing to support his acting bug and not wait tables (not that there is anything wrong with that!). He got involved with Demosphere after getting to know owners Jay and Carol Baker through acting at the Keegan Theatre.
