Feras El-Kanouni - Technical Support Specialist
Education: Strayer University
- BS in Information Technology (concentration in Networking)
Job Responsibilities: As a Technical Support Specialist, Feras is responsible for providing front-line support to Demosphere's customers for all software support issues related to Demosphere's products and services. Feras and the rest of the Support Team provide support to customers via case management, email, web chat and phone. His other job responsibilities include relaying product feature enhancement requests to Product Managers, QA testing of new product features and versions, as well as creating support documentation and training videos for Demosphere's customers.
Sports Experience: Like the other boys in his Tripoli neighborhood, Feras was born ready to take his position on the asphalt turf: Attacker No. 9. He still lives and breathes soccer, but back then it consumed his very being. He worked his way up from barefoot, street soccer, to the Varsity team in High School, to playing Semi-Pro with Al-Ittihad FC. He is a die-hard, life-long Juventus FC fan. Forza Juve!
Greatest Demosphere Moment: Taco Tuesday!
Favorite Quote: "A man who stands for nothing, will fall for everything." - Malcolm X
Other Information: Feras is father to an amazing son. They spend quite a bit of time playing competitive games (including soccer) because they both have a desire to emerge victorious! This can lead to the funniest, nonsensical arguments! Feras sees himself in his son sometimes, especially in his active desire to understand how things work. He can already do very simple things like reset the modem and enter in network keys!