Superior Customer Support

Demosphere's Superior Customer Support Team's mission is to:

Deliver Superior Customer Service with each client interaction, provide expert guidance to our users and resolve technical issues as efficiently as possible. We also pledge to provide an open ear to feedback from our customers and communicate those ideas internally to ensure continuous evolution of our products and services.

Support Center

Demosphere’s online Support Center houses several resources to assist you with using Demosphere’s integrated solution:

  • News and annoucements
  • Support-related blog posts
  • Support twitter feed with important system updates
  • Knowledge Base answers to FAQs
  • Pre-recorded training videos for each Demosphere module
  • Demosphere’s training and webinar calendar
  • Important contact information
  • Submit an online case

Access the Demosphere Support Center at supportcenter.demosphere.com

Contact Us

There are several ways to contact a member of our team so we can help anwer any question you might have as quickly and efficiently as possible. Please use one of the following methods:

  • Demosphere Knowledge Base
    • Search the Knowledge Base in the Support Center for solutions to Frequently Asked Questions
  • WebChat
    • Chat with us by starting a chat from within your Admin dashboard
    • Chat support hours are 9AM – 6PM ET
  • Online Case Creation
    • Submit a question or case to us using the online Submit a Case option found on the Support Center under Contact Us
  • Email
    • Send an email anytime to support@demosphere.com – all emails to this address will automatically create a case that will be tracked via our internal Salesforce CRM
  • Give us a Call!
    • If you prefer to chat with us via phone, we can be reached at:
    • 703-536-1600, Option 2
    • 800-949-9440, Option 2
    • ​Phone hours currently are 9AM to 6PM ET
  • Come by and see us!
    • We always welcome visitors – feel free to arrange an in-person meeting!
    • 306 N. Washington Street, Falls Church, VA 22046

If Emergency Support outside of regular office hours is needed, please follow the prompts for emergency support when calling 800-949-9440. You will be able to leave a voicemail for our Support Team. Please remember to speak slowly and clearly and try to be as detailed as possible. All voicemails will text our team for response within 1 hour.

Billing Support

Email: billing@demosphere.com
Phone: (800) 949-9440, option 3

Return Policy: Please direct all billing inquires to billing@demosphere.com, or 800-949-9440, option 3.

Sales/Account Management

Email: sales@demosphere.com, or contact your Account Manager directly

Phone: (800) 949-9440, option 1

Contact us for more information

Support Twitter Feed

Twitter